This Privacy Policy explains how TTVIP ("we", "us", "our") collects, uses, stores, and protects personal information when you access or use ttvip.biz, including any related subdomains, mobile interfaces, and associated gaming services.
We take privacy seriously — not as a legal formality, but because the trust of our players is something we genuinely value. When you give us your personal information to create an account or process a transaction, you're trusting us with something important. We don't take that lightly.
This policy is written in plain language to make it actually readable. If any part of it is unclear, please reach out to our support team at support@ttvip.biz and we'll explain it to you directly.
By using TTVIP, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.
Who We Are
TTVIP is an online gaming and sports betting platform operating at ttvip.biz, offering casino games, live dealer tables, sports betting, sabong, and related services to players in the Philippines and other permitted jurisdictions. TTVIP is the data controller responsible for the personal information collected through the platform.
Our Data Protection Officer (DPO) can be contacted at support@ttvip.biz for any privacy-related questions, complaints, or data subject requests. We aim to respond to all DPO correspondence within five (5) business days.
Philippine Data Privacy Act: TTVIP is committed to full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules issued by the National Privacy Commission (NPC). Players who feel their privacy rights have not been respected may also file a complaint directly with the NPC.
Personal Data We Collect
The personal information TTVIP collects falls into the following categories. We only collect what is genuinely needed — no more.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account verification, KYC compliance, age check |
| Contact Data | Email address, mobile number | Account communications, support, security alerts |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Account Data | Username, password hash, login history, account preferences | Platform access, account security |
| Gaming Data | Bet history, game activity, session duration, wagering totals | Game operation, bonus management, responsible gaming monitoring |
| Technical Data | IP address, device type, browser version, OS | Security, fraud detection, platform optimisation |
| Communications Data | Support chat transcripts, email correspondence | Resolving disputes, training, quality assurance |
We do not collect sensitive personal information such as biometric data, health information, or political affiliations unless legally required to do so. We do not collect data from children under 21.
How We Collect Your Data
TTVIP collects personal data through the following methods:
- Direct registration: When you create an account, you provide us with your basic identity and contact information directly through the registration form.
- Account activity: As you use TTVIP, we automatically record your gaming activity, session data, login times, and transaction history as part of normal platform operation.
- Payment processors: When you make a deposit or request a withdrawal, relevant financial information is provided to or from our payment partners (GCash, Maya, banks, etc.). We receive confirmation and reference data from these transactions.
- KYC verification: When identity verification is required, you provide identity documents and supporting information directly to TTVIP or our authorised KYC verification partner.
- Cookies and tracking technologies: When you visit ttvip.biz, our systems collect technical data through cookies, web beacons, and similar technologies. See Section 10 for full details.
- Customer support interactions: When you contact our support team by chat, email, or any other channel, we retain records of those communications.
Why We Use Your Personal Data
Every piece of data TTVIP collects has a specific, documented purpose. Here's a breakdown of how we use the information we hold:
- Operating your account: We use your identity, contact, and account data to create and maintain your TTVIP account, authenticate your logins, and provide you with access to our games and services.
- Processing transactions: Your financial data is used to process deposits, withdrawals, and bonus credits accurately and securely. We retain transaction records as required by Philippine anti-money laundering laws.
- Legal and regulatory compliance: TTVIP is required to verify player identities, retain certain financial records, and report suspicious activity as part of our compliance obligations under Philippine law. This is non-negotiable — it protects both players and the integrity of the platform.
- Fraud prevention and security: Technical data and gaming activity patterns are analysed to detect and prevent fraud, money laundering, account takeover, and other security threats.
- Responsible gaming monitoring: We use gaming data to identify patterns that may indicate problem gambling behaviour, allowing us to proactively reach out to at-risk players and offer support tools. This is part of our genuine commitment to player welfare.
- Customer support: Communication records are retained to allow our support team to handle disputes, follow up on open issues, and maintain consistency in how we handle player concerns.
- Platform improvement: Aggregate, anonymised data about how players use the platform helps our product team improve the experience for everyone. We do not use individual player data for this purpose without additional anonymisation.
- Marketing: With your consent, we may send promotional communications about TTVIP offers and events relevant to your account. You can opt out of marketing emails at any time using the unsubscribe link or by contacting support@ttvip.biz.
Legal Basis for Processing
Under the Philippine Data Privacy Act, TTVIP processes personal data on the following lawful bases:
- Contractual necessity: Processing required to fulfil our contract with you — maintaining your account, processing transactions, and providing gaming services.
- Legal obligation: Processing required to comply with Philippine law — including KYC verification, financial record retention, and anti-money laundering reporting obligations.
- Legitimate interests: Processing required for our legitimate business interests where those interests are not overridden by your data protection rights — including fraud detection, security monitoring, and platform analytics.
- Consent: Processing you have explicitly consented to — including marketing communications and optional data sharing for improved personalisation. Consent may be withdrawn at any time without affecting any prior processing.
Who We Share Your Data With
TTVIP does not sell your personal data to any third party. We share data only in the following limited circumstances:
- Payment providers: When you make a deposit or withdrawal, your relevant financial details are shared with the applicable payment provider (GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard processors, etc.) to complete the transaction. These providers operate under their own privacy policies and applicable Philippine financial regulations.
- KYC and identity verification services: When account verification is required, we may share identity documents with a licensed third-party KYC verification partner who processes the documents on our behalf under strict data processing agreements.
- Game providers: Some games on TTVIP are provided by third-party software providers. Your gaming activity data relevant to those specific games may be shared with the provider for the purpose of operating the game and resolving disputes. These providers do not use your data for their own marketing purposes.
- Regulatory and law enforcement authorities: We are required by Philippine law to report certain financial activities and to cooperate with lawful requests from PAGCOR, the AMLC (Anti-Money Laundering Council), the NPC, and other relevant authorities. We will always seek legal advice before disclosing data in response to any government request that is not clearly mandated by law.
- Professional advisers: Our lawyers, auditors, and insurers may access limited personal data in the course of providing their professional services. They are bound by professional confidentiality obligations.
Important: Any third party that receives personal data from TTVIP is required to handle that data in accordance with applicable Philippine data protection law and, where relevant, under a formal data processing agreement with TTVIP. We do not allow third parties to use your data for their own purposes beyond what is necessary to perform the specific service.
How Long We Keep Your Data
TTVIP retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. The following general retention periods apply:
- Account data: Retained for the duration of your account and for five (5) years after account closure, in line with standard financial record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years as required by the AMLA and PAGCOR regulations.
- KYC documents: Retained for the duration of your account and five (5) years after closure.
- Gaming activity logs: Retained for three (3) years for dispute resolution and responsible gaming monitoring purposes.
- Support communications: Retained for two (2) years after the issue is closed.
- Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter as evidence of the consent interaction.
After the applicable retention period, data is securely deleted or anonymised. You may request early deletion of your data in certain circumstances — see Section 11 for your rights. Note that we cannot delete data we are legally required to retain.
How We Protect Your Data
Data security is not an afterthought at TTVIP — it's a core part of how the platform is built and operated. Here's what we do to keep your information safe:
- Encryption in transit: All communication between your device and TTVIP servers uses TLS 1.3 encryption. Your data cannot be intercepted in a readable form while moving between you and us.
- Encryption at rest: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256 — the same encryption standard used by major banks.
- Access controls: Access to personal data within TTVIP is restricted on a need-to-know basis. Staff access is logged, monitored, and regularly reviewed. Multi-factor authentication is mandatory for all staff accounts with data access.
- Regular security audits: TTVIP undergoes periodic security assessments, including penetration testing and vulnerability scanning, conducted by independent cybersecurity professionals.
- Incident response: We maintain a documented data breach response plan. In the event of a breach affecting player data, TTVIP will notify affected players and the NPC within the timeframes required by Philippine law.
- Password security: Passwords are stored as salted cryptographic hashes — not in plain text. We never see or store your actual password. If you forget it, it must be reset, not retrieved.
Your role in security: While TTVIP takes every measure to protect your data on our side, account security also depends on you. Use a strong, unique password for your TTVIP account, enable two-factor authentication if available, and never share your login credentials with anyone. TTVIP will never ask for your password.
Cookies and Tracking Technologies
Like most websites, TTVIP uses cookies and similar technologies when you visit ttvip.biz. Here's a straightforward breakdown of what we use and why:
10.1 What Are Cookies?
Cookies are small text files placed on your device by a website. They allow the site to remember information about your visit — like whether you're logged in, your language preference, or items in your cart. They don't contain executable code and they can't access other data on your device.
10.2 Types of Cookies We Use
- Essential cookies: Required for the platform to function. These handle login sessions, security tokens, and basic site navigation. You cannot opt out of essential cookies without losing access to the platform.
- Functional cookies: Remember your preferences and settings (such as language and display options) to improve your experience between visits.
- Analytics cookies: Help us understand how players use the platform — which pages are visited, how long sessions last, and where players encounter problems. This data is aggregated and anonymised. We use this to improve the platform.
- Security cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats.
10.3 Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Note that disabling cookies may affect the functionality of certain parts of the TTVIP platform. Instructions for managing cookies can be found in your browser's help section.
Your Data Rights Under Philippine Law
The Philippine Data Privacy Act of 2012 gives you specific rights regarding your personal data. TTVIP is committed to honouring these rights. Here's what you're entitled to:
Right to be Informed
You have the right to know what personal data TTVIP holds about you and how it is being used. This Privacy Policy is our primary means of fulfilling that obligation.
Right to Access
You can request a copy of the personal data TTVIP holds about you. We will provide this within 15 business days of receiving a valid request, in a commonly used electronic format.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly in your account settings.
Right to Erasure
You can request deletion of your personal data in certain circumstances — for example, if the data is no longer needed for its original purpose. We cannot delete data we are legally required to retain.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may need to demonstrate overriding grounds to continue.
Right to Data Portability
You can request your personal data in a structured, commonly used format so that you can transfer it to another service if needed. This right applies to data you provided to us directly.
Right to Complain
If you believe TTVIP has not handled your data appropriately, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) through the NPC's official channels.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing done before the withdrawal.
To exercise any of these rights, contact our Data Protection Officer at support@ttvip.biz. Please include your full name, registered email address, and a clear description of your request. We will respond within 15 business days.
Minors and Age Restrictions
TTVIP is strictly an adults-only platform. No person under the age of 21 is permitted to register or use TTVIP services. We do not knowingly collect personal data from anyone under 21.
If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data (subject to any legal retention obligations), and take appropriate follow-up action as required by Philippine law.
Parents and guardians who believe a minor may have accessed TTVIP using falsified information should contact support@ttvip.biz immediately. We will investigate and act quickly.
Changes to This Privacy Policy
TTVIP may update this Privacy Policy from time to time as our services evolve or as legal requirements change. All updates will be reflected on this page with a revised "Last updated" date at the top.
For material changes — those that significantly affect your privacy rights or how we use your data — we will notify registered players by email or through a prominent in-platform notification at least seven (7) days before the change takes effect.
Minor updates, such as corrections of typographical errors or clarifications that don't alter the meaning, may be made immediately without prior notice. We encourage you to review this page periodically to stay informed about how we protect your data.
Continued use of the TTVIP platform after any privacy policy update constitutes acceptance of the updated policy. If you disagree with any change, please contact us or close your account before the change takes effect.
Contact and Data Requests
For all privacy-related questions, data subject requests, or to report a concern, please contact TTVIP through the following channels:
- Email (DPO): support@ttvip.biz — please mark the subject line as "Privacy Request" or "Data Subject Request"
- Live Chat: Available 24/7 via the chat widget on ttvip.biz
- Response time: All data-related requests are responded to within 15 business days. General privacy enquiries are typically answered within 2–3 business days.
Our team handles privacy requests in English and Filipino. If you prefer Tagalog, just mention it in your message.
National Privacy Commission: If you are not satisfied with how TTVIP has handled your privacy concern, you have the right to lodge a complaint directly with the Philippine National Privacy Commission. Contact the NPC through their official government website.